Delete Your Account | Axle Energy

You can ask Axle Energy to delete your account and personal data at any time, from the Axle Energy app or by email.

How to delete your account

In the Axle Energy app

Open the Axle Energy app and sign in.
Go to the Account tab.
Tap Delete account, then Delete my account, then Delete to confirm.

By email

Email support-vpp@axle.energy from the email address on your account, with the subject "Delete my account".

Before you delete

Withdraw your balance first. We can't pay it out once your account is deleted, and a balance below the £10 minimum can't be withdrawn.

If you only want to stop taking part, you can opt out instead (Account → Opt out of Axle Energy). Opting out keeps your account, so you can still see your earnings and join again later. Deleting your account can't be undone.

What we delete

We opt you out of the programme and delete the following within 30 days of your request:

Your name, email address and home address
Your bank details
The connection to your battery
Bills you've uploaded

What we have to keep

We keep some records where the law requires it, for example for our financial records and for grid services you took part in. They are no longer linked to your name, email address or home address, but they do include your meter number:

Your electricity meter number and basic meter and battery details
Your earnings & payment records, for our financial records
Your battery's past readings and events it took part in
When you joined and left the VPP
List of emails we have sent you