Frequently Asked Questions

Program Basics

Who is Axle?

Axle is a UK-based energy technology company. We work with dozens of the UK's top energy tech brands, building software that connects hundreds of thousands of devices to energy markets. We help homeowners earn money by supporting the grid, while reducing their energy bills.

What is an Event?

What will happen during an Event?

How many events do you plan to run?

Where does £1/kWh come from?

How will I help the grid?

Is this the same as DFS (Saving Sessions)?

Will this hurt my battery?

Getting Started & Onboarding

What do I need to do?

Do I need an MCS certificate?

I can’t upload my energy bill during signup?

What’s the difference between Event Only and Fully Optimised mode?

Managing Your Account & Access

How do I log in without a password?

I’m not receiving sign-in links?

Can I add a second account?

Technical Behavior & Blackouts

How will I be notified of events?

Will my battery be topped up before events?

Is this compatible with smart tariffs?

How does this interact with my tariff and supplier? Does this affect FIT?

What happens during a blackout?

My battery settings weren’t reset after an event?

Rewards & Withdrawals

How much will I earn?

How do I get paid?

Will this affect my bill?

Is there an exit fee?