Installer FAQs

About Axle

What is Axle?

Axle is a UK-based energy technology company. We connect home batteries to energy markets, helping your customers earn money by supporting the grid. We work with installers across the UK to offer grid services as a value-add for battery installations.

How does Axle make money?

How It Works for Customers

What is a grid event?

What happens during an event?

How many events happen per month?

How do customers earn?

How do customers get paid?

Can customers opt out?

Technical Compatibility

What batteries are compatible?

Do customers need a smart meter?

Is MCS certification required?

Is this compatible with Home Assistant?

Does this affect FIT or SEG payments?

Will this void the battery warranty?

Common Customer Questions

Will this hurt my battery?

Is this the same as Saving Sessions (DFS)?

Do I lose control of my battery?

What happens during a power cut?

Referrals & Partnership

How do I refer customers to Axle?

How do I track my referrals?

Is there a sales pack I can use?